How It Works
Get your business on the cloud in 4 simple steps
PinnacleVoice Networks makes switching to cloud VoIP straightforward. Our dedicated onboarding team handles the heavy lifting so your business stays connected from day one.
Free Consultation
We learn about your business, call volume, and goals to recommend the right plan.
What happens in this step:
- 30-minute call with a VoIP specialist — no obligation
- Review your current phone system and pain points
- Receive a tailored plan recommendation and pricing quote
- Get answers to all your questions before committing
"The sales team really listened. They didn't oversell — they matched us with exactly what our 12-person office needed." — Operations Manager, Denver CO
Network Assessment
We test your internet connection and network to ensure crystal-clear call quality.
What happens in this step:
- Run a free bandwidth and latency test on your connection
- Identify any network configuration changes needed
- Recommend QoS settings to prioritize voice traffic
- Confirm hardware compatibility or recommend VoIP-ready phones
"They found a router setting that was causing jitter on our video calls — fixed before we even went live." — IT Director, Chicago IL
Setup & Migration
We port your existing numbers, configure your system, and set up every user — zero downtime.
What happens in this step:
- Port your existing phone numbers (we handle the paperwork)
- Configure auto-attendant, call flows, and voicemail
- Set up user accounts, extensions, and ring groups
- Integrate with your CRM or helpdesk if needed
"Our numbers ported over a weekend. Monday morning the team picked up the phones and everything just worked." — CEO, Atlanta GA
Go Live & Ongoing Support
We train your team, monitor your system, and provide 24/7 support from day one.
What happens in this step:
- Live team training session (remote or on-site)
- Dedicated account manager for the first 90 days
- 24/7 technical support via phone, chat, and email
- Monthly usage reports and proactive system health checks
"We had a question at 11 PM and someone picked up in two rings. That's the kind of support you can't get from the big carriers." — Office Manager, Phoenix AZ
Typical Onboarding Timeline
Day 1 — Consultation & Quote
Free call with a specialist. Walk away with a tailored quote and a clear scope of work.
Days 2–5 — Network Assessment
Our engineers remotely assess your connection. Most assessments complete within 48 hours.
Days 5–10 — Configuration & Number Porting
We build out your call flows and submit number porting requests to your current carrier.
Days 10–14 — Testing & Training
We run end-to-end call tests with your team and hold a live training session.
Go-Live Day — You're Live!
Numbers cut over, team is trained, support is standing by. Your business is fully on the cloud.
Frequently Asked Questions
Do I need to replace my existing phones?
Not necessarily. Many SIP-compatible desk phones work with our system. We confirm compatibility during the network assessment at no charge.
Can I keep my current phone numbers?
Yes. We handle the porting process from your current carrier. The process typically takes 5–10 business days and your lines stay active throughout.
What internet speed do I need?
Each simultaneous call uses roughly 100 Kbps of bandwidth. A standard 25 Mbps business connection comfortably supports 20+ concurrent calls.
Is there a long-term contract?
No long-term contracts required. Month-to-month plans give you flexibility, though annual plans offer a discounted rate if you prefer to lock in savings.
What happens if my internet goes down?
Our system automatically fails over to your mobile app or a backup number you designate, so you never miss a call even during an outage.
Ready to Get Started?
Book a free consultation today and we will have you live in two weeks or less.
Call (307) 301-9016 NowFree consultation · No contracts · Live in 2 weeks
